I had purchased an Ecoxotic Panorama LED Module (all blue) about 6 months ago and it has been recently not staying on. It will occasionally turn off at random times. Is there any kind of warranty on these?
Thank you so much for contacting Ecoxotic and purchasing our Panorama Module.
Our Panorama Modules and Panorama Pro modules both feature an integrated thermal shut-off switch which will turn the module on/off when it overheats. The thermal shut-off switch protects the LED from excessive heat and ensures long life on your LED module.If your module is overheating, it indicates you likely need to add some more ventilation in your canopy/hood or fixture.
If we can be of any additional assistance, please feel free to contact our Technical Support Department at 1-760-727-7285 or via email at firstname.lastname@example.org and we will be happy to answer any question(s) you may have.
The Ecoxotic Team